Subject: New Reply Received - Promotions or Gift Vouchers
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 18:49:20 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div>Dear all, </div>
<div id="yMail_cursorElementTracker_1615401685361">Hope this Email finds you well, </div>
<div id="yMail_cursorElementTracker_1615401700139"><br></div>
<div id="yMail_cursorElementTracker_1615401700232">I would like to appreciate your kind cooperation to try to solve the problem that I faced during shopping from splash application, but unfortunately I am still not able to use the voucher mentioned in your earlier email, please find the attached screen shots that showing the proplem during shopping with 600 AED, please try to solve this problem as soon as possible.</div>
<div id="yMail_cursorElementTracker_1615402065104"><br></div>
<div id="yMail_cursorElementTracker_1615402065152">Best Regards. <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIda8fa4dcd-0bfb-4c26-ba13-2a393e5d6ea6" class="inline-image-global inlined-image-cid-a8fa4dcd-0bfb-4c26-ba13-2a393e5d6ea6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMDM5OTUzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3VGhWFsZ9v-g4c-xI76-krp_QK-_sqKHm7vqqBZGf1E" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId19672cc4-fb8b-4311-bb73-2f583e407d4e" class="inline-image-global inlined-image-cid-19672cc4-fb8b-4311-bb73-2f583e407d4e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMDM5OTUzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7Jo1x69nPpZzw2ImIO_lReF-QLhVbPxeSDJE909a2_w" style="width:100%;max-width:800px"><br>
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<br><br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 7, 2021 at 10:04 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2222419681"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	
<div>There is a new comment in the ticket submitted by Ismail Elkholy to HelpSPAE</div>
<br> Comment added by : Chiranjeev Malhotra<br><br>Comment Content: <br><div class="yiv2222419681WordSection1">
<div class="yiv2222419681MsoNormal"><span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Splash Team,</span></div>
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<span lang="EN-US" style="font-size:9.0pt;font-family:Helvetica;color:black">Please ignore the previous email.</span><span style="font-size:9.0pt;font-family:Helvetica;color:black"><br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
<br>
Code: 803-PWKA-9HSK-SM3G-M|Start Date: 07.03.2021 00:00:00|End Date: 07.06.2021 00:00:00<br>
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Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A<br>
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Value: 240 AED|Minimum Threshold Value: 600 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A</span>
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<div class="yiv2222419681MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="yiv2222419681MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:#4472C4">Chiranjeev Malhotra</span></div>
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<div class="yiv2222419681MsoNormal" style="background:white"><span lang="EN-US" style="font-size:12.0pt;color:black">Digital Marketing Coordinator</span></div>
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<div class="yiv2222419681MsoNormal" style="background:white"><span lang="EN-US" style="font-size:12.0pt;color:black">Web Team | Landmark Group</span></div>
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<div class="yiv2222419681MsoNormal"><span lang="EN-US" style="color:black">W: webteam.com</span></div>
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<div class="yiv2222419681MsoNormal"><span lang="EN-US">M:+971545688773</span></div>
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<span lang="EN-US">T:<span style="color:black"> +9714 517 2108</span></span> </div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681freshdesk_quote"><blockquote class="yiv2222419681freshdesk_quote">
<div>From: <span style="font-size:12.0pt;color:black">Mohamed Nagy &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 4 March 2021 at 6:10 PM<br>
<b>To: </b>Ron Thomas &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;, Chiranjeev Malhotra &lt;[email-masked]&gt;<br>
<b>Cc: </b>Namrita Kanjani &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, Splash &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#2149033] - Promotions or Gift Vouchers - order 9638238314</span>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal">Dear All,</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal">Kind reminder as this is DED case,</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal">Regards,</div>
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<div class="yiv2222419681MsoNormal">Mohamed Nagy</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<b>From:</b> Ron Thomas &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 3, 2021 5:35 PM<br>
<b>To:</b> Mohamed Nagy &lt;[email-masked]&gt;; Raveen Sethupathy &lt;[email-masked]&gt;; Chiranjeev Malhotra &lt;[email-masked]&gt;<br>
<b>Cc:</b> Namrita Kanjani &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: [#2149033] - Promotions or Gift Vouchers - order 9638238314</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal"><a rel="noreferrer" id="yiv2222419681OWAAM637B5D357D2C404798C158DCF34D2852" target="_blank" href="mailto:[email-masked]"><span style="font-family:sans-serif;text-decoration:none">@Chiranjeev Malhotra</span></a></div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:New serif;color:black">Regards,</span></div>
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<div class="yiv2222419681MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:New serif;color:black">Ron Thomas</span></div>
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<div class="yiv2222419681MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:New serif;color:black">Web Team | Landmark Group</span></div>
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<div class="yiv2222419681MsoNormal"><span style="font-size:12.0pt;font-family:New serif;color:black">T: +97145172134</span></div>
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<div class="yiv2222419681MsoNormal"> </div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Mohamed Nagy &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, March 3, 2021 at 5:19 PM<br>
<b>To: </b>Raveen Sethupathy &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;, Chiranjeev Malhotra &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Cc: </b>Ron Thomas &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;, Namrita Kanjani &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;, Escalations Dxbteam &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;,
 Splash &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;, "<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>" &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#2149033] - Promotions or Gift Vouchers - order 9638238314</span>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal">Dear All,</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal">Kindly ignore the below request for the voucher, instead please issue Voucher with this terms</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681xxxxmsonormal">Voucher for Splash for AED 240, Validity 1 Month and threshold of AED 600, Territory UAE.</div>
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<div class="yiv2222419681xxxxmsonormal"> </div>
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<div class="yiv2222419681xxxxmsonormal">Regards,</div>
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<div class="yiv2222419681xxxxmsonormal">Mohamed Nagy</div>
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<b>From:</b> Raveen Sethupathy &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 1, 2021 2:56 PM<br>
<b>To:</b> <a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>; Splash &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Chiranjeev Malhotra &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ron Thomas &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Namrita Kanjani &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2149033] - Promotions or Gift Vouchers</div>
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<div class="yiv2222419681MsoNormal"> </div>
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<div class="yiv2222419681MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><a rel="noreferrer" id="yiv2222419681OWAAM736867" target="_blank" href="mailto:[email-masked]"><span style="font-family:sans-serif;text-decoration:none">@Chiranjeev Malhotra</span></a></span></div>
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<div class="yiv2222419681p1" style="background:white"><span class="yiv2222419681s1"><span style="font-size:12.0pt;color:black">Regards,</span></span></div>
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<div class="yiv2222419681p1" style="background:white"><span style="font-size:12.0pt;color:black">Raveen Sethupathy</span></div>
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<div class="yiv2222419681p1" style="background:white"><span style="font-size:12.0pt;color:black;background:#FAFBFC">Team Lead - Ecommerce Content Merchandising</span></div>
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<div class="yiv2222419681p1" style="background:white"><span class="yiv2222419681s1"><span style="font-size:12.0pt;color:black">Web Team | Landmark Group</span></span></div>
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<div class="yiv2222419681p1" style="background:white"><span class="yiv2222419681s1"><span style="font-size:12.0pt;color:black">m: +971566909499</span></span></div>
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<div class="yiv2222419681p3" style="background:white"><span class="yiv2222419681s4"><span style="font-size:12.0pt;color:black">t: +97145172141</span></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Splash &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<div class="yiv2222419681yqt7711928989" id="yiv2222419681yqtfd94504">
<br>
<b>Sent:</b>
</div> Monday, March 1, 2021 2:41 PM<br>
<b>To:</b> <a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a> &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raveen Sethupathy &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Ron Thomas &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Julius Rodrigues &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;;
 Jason Dsouza &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Namrita Kanjani &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2149033] - Promotions or Gift Vouchers</span> </div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="yiv2222419681MsoNormal"><span style="font-size:10.5pt">Hi Team,</span></div>
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<div class="yiv2222419681MsoNormal"><span style="font-size:10.5pt"> </span></div>
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<div class="yiv2222419681MsoNormal"><span style="font-size:10.5pt">Regarding the below voucher request.</span></div>
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<div class="yiv2222419681MsoNormal"><span style="font-size:10.5pt">Order ID: NA Spin code issue<br>
Concept:  Splashfashions<br>
Value: AED 460<br>
Th value: AED 461<br>
Validity: one month<br>
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Thank you for your help.<br>
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Regards,<br>
Fatma Maher</span></div>
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</span><span style="font-size:1.0pt;font-family:serif;color:white">2149033:1125156</span><span style="font-size:10.5pt">
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