Subject: Ticket Assigned - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 14:34:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery nourhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nourhan Bot:  Hi Nourhan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9639983821 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566498204            06:25 PM, 09th Mar                   fatma                
     Hi Nourhan, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:27 PM, 09th Mar                     nourhan                    Hi           06:27 PM, 09th Mar                     nourhan                    Please this order was due yesterday           06:28 PM, 09th Mar                     nourhan                    I still have not received it or any calls for it           06:28 PM, 09th Mar                   fatma                   is this your order number9639983821           06:29 PM, 09th Mar                     nourhan                    Yes           06:30 PM, 09th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           06:31 PM, 09th Mar                     nourhan                    Ok           06:31 PM, 09th Mar                   fatma                   Please be advised that order number (9639983821) is being processed and will arrive within 2-3 business days.        
    06:31 PM, 09th Mar                   fatma                   and the courier team will call you before delivery on 566498204           06:32 PM, 09th Mar                   fatma                   Is there anything else i can help you with?           06:32 PM, 09th Mar                     nourhan                    But it was supposed to arrive yesterday           06:33 PM, 09th Mar                     nourhan                    Why is it delayed           06:33 PM, 09th Mar                   fatma                   we apologize for the inconvenience caused.           06:33 PM, 09th Mar                   fatma                   but we will do our best to deliver the order ASAP           06:34 PM, 09th Mar                     nourhan                    Ok thanks           06:34 PM, 09th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 09th Mar                                    
       View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2218610