Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 16:20:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hasnaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hasnaa Bot:  Hi Hasnaa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640721634 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971557008318            08:09 PM, 08th Mar                   fatma                   Hi
  Hasnaa, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:16 PM, 08th Mar                     hasnaa                    Hello           08:18 PM, 08th Mar                     hasnaa                    I received a mail saying that my payment couldn't be done           08:18 PM, 08th Mar                   fatma                   Please be advised that order number (9640721634) is being processed and will arrive within 2-3 business days.           08:18 PM, 08th Mar                     hasnaa                    So the mail is not right           08:19 PM, 08th Mar                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9640721634) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successf
 ully which is: (9640731383).           08:19 PM, 08th Mar                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           08:19 PM, 08th Mar                   fatma                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           08:19 PM, 08th Mar                   fatma                   Is there anything else i can help you with?           08:20 PM, 08th Mar                     hasnaa                    No that fine thanks a lot           08:20 PM, 08th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:20 PM, 08th Mar                     hasnaa                    You too           08:20 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.
 com/helpdesk/tickets/2212754