Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 12:37:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280250777 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546560011 Customer:  Go back Bot:  Please enter your number Customer:  0546560011            04:29 PM, 08th Mar                     hello                    Ok           04:30 PM, 08th Mar                     hello                    Hello           04:30 PM, 08th Mar                   Bot                   أهلا مرة أخرى!           04:30 PM, 08th Mar                     hello                    Hi           04:31 PM, 08th Mar                     hello                    Pls check my order           04:31 PM, 08th Mar                     hello                    6280250777           04:31 PM, 08th Mar                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:32 PM, 08th Mar                     hello                    Hey Fatima , can you check the status of my order : 6280250777           04:34 PM, 08th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           04:34 PM, 08th Mar                     hello                    Sure take your time           04:34 PM, 08th Mar                   fatma                   We see that you have placed your order on Mar 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:35 PM, 08th Mar                   fatma                   Mohammed, Is there anything else i can help you with?           04:35 PM, 08th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:36 PM, 08th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:37 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2211078