Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 13:13:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506497063            04:51 PM, 07th Mar                     hi                    Ok           04:53 PM, 07th Mar                     hi                    Hello           04:54 PM, 07th Mar                   Bot                   أهلا مرة أخرى!           04:54 PM, 07th Mar                     hi                    Sorry. In English           04:54 PM, 07th Mar                     hi                    Pls           04:55 PM, 07th Mar                   fatma                   Hi, Thank you for contacting us. My name is Fatma,How may I help you?           04:56 PM, 07th Mar                     hi                    He           04:56 PM, 07th Mar                     hi                    Hai Fatma           04:56 PM, 07th Mar                     hi                    I jst want to know if i purchase a shirt can i return it if the size is not suitable           04:57 PM, 07th Mar                     hi                    My name is Aneesa           04:58 PM, 07th Mar                   fatma                   yes you can return the items           04:58 PM, 07th Mar                     hi                    How does it work           04:58 PM, 07th Mar                   fatma                   centrepoint or max itesm?           04:59 PM, 07th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:05 PM, 07th Mar                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Max) store across your county .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the county.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:09 PM, 07th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 07th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:13 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2204797