Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 13:12:24 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation rochelle de castro                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi im rochelle de castro i want to ask about my items still not delivered the approximate time was march 4 i want to know what happened thank you Bot:  Please enter your name Customer:  rochelle de castro Bot:  Hi Rochelle De Castro ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6278566522 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of ou
 r agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966552613            04:49 PM, 07th Mar                     rochelle de castro                    Ok thank you.           04:50 PM, 07th Mar                   fatma                   Hi Rochelle, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:55 PM, 07th Mar                   fatma                   We would like to inform you that our courier partner tried to contact you on (552613309) but didn't receive any response from your end.           05:03 PM, 07th Mar                   fatma                   is this your correct number?           05:03 PM, 07th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:07 PM, 07th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please 
 feel free to get in touch with us in case of any unanswered query.           05:12 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2204783