Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 11:40:24 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect anam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anam Bot:  Hi Anam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280284901 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543847583            03:25 PM, 06th Mar                     anam                    Okay sure           03:26 PM, 06th Mar                     anam                    Hey           03:30 PM, 06th Mar                   fatma                   Hi Anam, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:31 PM, 06th Mar                   fatma                   We see that you have placed your order on Mar 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:35 PM, 06th Mar                   fatma                   Is there anything else i can help you with?           03:35 PM, 06th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:39 PM, 06th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:39 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2197899