Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 16:52:06 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="ltr">REMINDER<br>
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<div>On Tue, Mar 2, 2021 at 12:42 PM fahid naseer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">REMINDER</div>
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<div dir="ltr" class="gmail_attr">On Fri, Feb 26, 2021 at 9:44 PM fahid naseer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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return 1000427476 for order 9626760233. Return requested on 10-Jan-21. A worst shopping experience at Splash Landmark store. None of your customer service is able to provide any proper reply. <br>
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<div>u r not collecting the items back and not even refunding money to my card. <br>
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<div>let me know can I drop the useless items to Splash store.<br>
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<div dir="ltr" class="gmail_attr">On Mon, Feb 22, 2021 at 12:40 PM fahid naseer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Kindly be corrected. I told your courier team I am available from Sunday to Thursday at my location except Friday &amp; Saturday. </div>
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<div dir="ltr" class="gmail_attr">On Mon, Feb 22, 2021 at 12:17 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Fahid,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would like to inform you that the courier team called you, and you have inform them that you're free on Sunday only, and they are working to collect the items as soon as possible. Kindly allow us sometime and they will collect the returns soon.  <br><br>We appreciate your patience and understanding.<br><br>​Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990600