Subject: Email was not delivered to [email-masked]
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 12:53:47 +0000

Hi Fatma Maher,  
  The following message composed by you on ticket 2161430 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Feb 11, 2021 Order ID: 6272757050 Tracking ID: 15856486272757050 Item ID:  Joie Serina Swivel Baby Swing Assistance Required: Damaged Item Received   Issue Description: Customer emailed us informing that he/she received the item on 2/16/21 but the item which they recieved is damaged that the vibration is not working, customer also provided us the picture of damaged item. Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards,  ​Fatma Maher