From: Sohaib Ahmed <[email-masked]>
To: Fatma Maher <[email-masked]>
Date: Tue, 2 Mar 2021 09:16:09 -0700 (MST)

Hi, 

Thank you for your patience. 

We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update from them. 

We request you to please allow us some more time so we can assist you regarding this accordingly. 

We appreciate your continued cooperation and patience with us. 

Your Friends, 

The Support Team