Subject: Ticket Assigned - click and collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 14:19:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect mohamed kamal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed kamal Bot:  Hi Mohamed Kamal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6279077710 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966556149526            06:01 PM, 02nd Mar                   fatm
 a                   Hi Mohamed, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:07 PM, 02nd Mar                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6279077710) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6279077745).           06:12 PM, 02nd Mar                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           06:12 PM, 02nd Mar                   fatma                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:12 PM, 02nd Mar                   fatma                   Is
  there anything else i can help you with?           06:12 PM, 02nd Mar                     mohamed kamal                    Thank u for ur sufficient information           06:18 PM, 02nd Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:19 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2178097