Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 14:18:30 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"><br></div>
<div dir="ltr">yes i am confirming with you now that i returned the </div>
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<div dir="ltr"> the third item Floral Printed Longline Shrug with 3/4 Sleeves or not.</div>
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<div dir="ltr">the item was collected earlier today. thank you.</div>
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<div>On 1 Mar 2021, at 1:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2163372</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2163372<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Fatma Maher : </div>
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<div dir="ltr">Hi Anna,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>With the reference to the order ID 823731289,  we would like to inform you that we can see that the return request for 2 items: Iconic Printed Shrug with Hood and Long Sleeves, and ELLE Floral Printed Top with Long Sleeves and Pussy Bow, has been collected and your refund of <span style="white-space:pre" dir="ltr"> KWD </span>5 will be process to your my credit wallet within 7 days.</div>
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<div dir="ltr">​Could you please inform us did you return the third item Floral Printed Longline Shrug with 3/4 Sleeves or not.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2163372