Subject: Ticket Assigned - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 12:06:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation asmaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asmaa Bot:  Hi Asmaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01212967769            03:56 PM, 01st Mar                   fatma                   Hi Asmaa, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:56 PM, 01st Mar                     asmaa                    İ ordered some products and received them  but didn't marked as delivered           03:58 PM, 01st Mar                     asmaa                             03:58 PM, 01st Mar                   fatma                   please note that the order status will be updated after 2 days of delivery           04:00 PM, 01st Mar                     asmaa                    İ received it  from about 2 weeks           04:01 PM, 01st Mar                   fatma                   oh! i'm really sorry to know this           04:02 PM, 01st Mar                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:02 PM, 01st Mar                   fatma                   Is there anything else i can help you with?           04:02 PM, 01st Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:05 PM, 01st Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:06 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2171163