Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 11:10:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation amna                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6290164506 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:55 PM, 02nd Apr                   fatma                   Hi Amna, Good Afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:56 
 PM, 02nd Apr                     amna                    Please check whivh phone no is with my order           02:56 PM, 02nd Apr                     amna                    Order no is           02:56 PM, 02nd Apr                     amna                    6290164506           02:57 PM, 02nd Apr                     amna                    R u there           02:58 PM, 02nd Apr                   fatma                   Yes, i'm here sorry for late reply           03:00 PM, 02nd Apr                   fatma                   allow me 2 minutes to check the order details           03:00 PM, 02nd Apr                     amna                    Ok           03:01 PM, 02nd Apr                   fatma                   I have checked and i can see that our courier team tried to deliver the order and they have contacted you on : 544268248           03:03 PM, 02nd Apr                   fatma                   but they did not get any response from your end           03:04 PM, 02nd Apr     
                 amna                    No i didn't get any call           03:04 PM, 02nd Apr                     amna                    Thts y i was asking           03:04 PM, 02nd Apr                     amna                    Even though they contactvfirst on whats app they didnt do that           03:05 PM, 02nd Apr                     amna                    Contact first           03:05 PM, 02nd Apr                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:07 PM, 02nd Apr                   fatma                   we will escalate to our courier team to deliver the order ASAP           03:07 PM, 02nd Apr                     amna                    Make sure they dont return my order           03:07 PM, 02nd Apr                     amna                    Because it has happened previously           03:07 PM, 02nd Apr                   fatma                   okay, i understand this           03:08 PM, 02nd Apr           
         fatma                   we will do our best to deliver this order ASAP           03:08 PM, 02nd Apr                   fatma                   Is there anything else i can help you with?           03:08 PM, 02nd Apr                     amna                    No           03:08 PM, 02nd Apr                     amna                    Thanks           03:08 PM, 02nd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:10 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2340923