Subject: Refund approval 6266588310
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 1 Apr 2021 02:40:04 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 2046286 
Child Ticket: 2046833 
Order Date: Jan 23, 2021 
Order ID: 6266588310 
Tracking ID: 46404215826 
Total Price:​SAR176.11 
Issue Description: Customer returned the items to aramex agent, but as in hybris and warehouse team that we didn't receive anything, and we have asked the customer for return receipt he said that the agent came and took the items and his only prove the deliver agent chat and i have shared it with you, and he said that the delivery agent took the returns on January 26 at 7: 24 PM, and he received a message from another customer told him that i have received your order, so now the items lost in transit. 

The Items he has returned : 
​162760613 - - Knitted High Neck Sweater with Long Sleeves SAR50.00 
162908032 - - Solid Mid-Rise Jog Pants with Pockets and Drawstring Closure SAR35.00 
162908009 - - Solid Mid-Rise Jog Pants with Pockets and Drawstring Closure SAR35.00 
162902992 - - All-Over Floral Print Long Sleeves Sweatshirt and Pyjama Set SAR70.00 

Case history: The customer is with us since Feb 2021, asking about his refund we have created child ticket to know if the warehouse received those item or not, and they have confirmed that they received nothing, and we asked the customer about the return receipt but he said the delivery agent did not give him anything, and he only shared the chat with the agent and the other customer message. 

Customer's history: This is the 3rd order for this customer and he contacted us regarding this issue many times, he is with us since 9/10/19. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fatma Maher