Subject: RE: Transfer my credit to bank account 9639589651
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Thu, 1 Apr 2021 06:47:28 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

Pls go ahead.

Regards,
Sachin

From: Jessie Caparas <[email-masked]>
Sent: Thursday, April 1, 2021 10:36 AM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>
Subject: RE: Transfer my credit to bank account 9639589651
Importance: High

Hi @Sachin Maheshwari<mailto:[email-masked]>

This customer is insisting that we refund AED 99 from my credit to his bank account even it was already explained that as per T&C, refund will be provided as my credit for such mode of payments. Mode of payment is COD.

As per our new policy with finance Webteam, they want us to get approval from concept head and finance only then I can get it approved by Webteam finance for bank transfer refund.

Please advise on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 5:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer my credit to bank account 9639589651

External email sender, please take precaution.
Hi Team,

The customer came on chat and insisting to transfer the amount from the My Credit to his bank account. We request you to please advise further.

Order ID: 9639589651
Concept: Babyshop

Amount: AED 99.00

Thank  you for your help.

Regards,
Manish

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 31, 2021 1:42:31 PM
Subject: Transfer my credit to bank account 9639589651

Hi Team,

Order ID: 9639589651

The customer wants his my credit to be transferred to his bank account, and here's the back details:

Account Holder Name: MUHAMMAD DANISH ZAHOO HUSSAIN
IBAN: AE740230000001003019310
Account number: 1003019310
Branch: Main Branch
Swift Code: CBDUAEAD
CBD’s WPS Routing Code: 102320150
Bank Name:- CBD

Kindly check and assist.

Regards,
Fatma Maher.

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