Subject: Ticket Assigned - Conversation with shafeena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 16:35:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shafeena shafeena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shafeena Bot:  Hi Shafeena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571243960            08:26 PM, 30th Mar                   fatma                   Hi Shafeena, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:27 PM, 30th Mar                     shafeena                    I requested for return one of my purchase item. But nobody come to pick it           08:28 PM, 30th Mar                   fatma                   Could you please share your order number so that I can assist you further?           08:29 PM, 30th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:30 PM, 30th Mar                     shafeena                    6285881194           08:30 PM, 30th Mar                     shafeena                    One tshirt           08:31 PM, 30th Mar                     shafeena                    I have ordered Size L but got Size S           08:31 PM, 30th Mar                   fatma                   Please be assured as we will escalate this issue to our concerned team and they will closely working on this to fix it for you.             08:31 PM, 30th Mar                     shafeena                    Can you please say how long will it take           08:32 PM, 30th Mar                     shafeena                    I am ready to give return item to nearest store           08:33 PM, 30th Mar                   fatma                   You can return  this item to the store           08:34 PM, 30th Mar                     shafeena                    Could you please say the procedure           08:34 PM, 30th Mar                   fatma                   only with the order number you can return the item to the sore           08:34 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           08:35 PM, 30th Mar                     shafeena                    Ok thank you so much Fatma  for your support           08:35 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2328194