Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 16:24:51 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9645188519 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:08 PM, 30th Mar                     sara                    I mean seriously?  I was talking to Fatma and now the chat has restarted           08:09 PM, 30th Mar  
                  fatma                   Welcome back this is fatma           08:09 PM, 30th Mar                   fatma                   I was not getting any responses from you           08:10 PM, 30th Mar                   fatma                   +971543888797           08:10 PM, 30th Mar                   fatma                   this is your correct contact numner           08:10 PM, 30th Mar                     sara                    I was not getting any frim you either           08:10 PM, 30th Mar                     sara                    No           08:10 PM, 30th Mar                     sara                    0543887979 and this will be the 3rd time im updating it           08:11 PM, 30th Mar                   fatma                   so kindly provide me with the correct contact number           08:11 PM, 30th Mar                     sara                    I spoke to a guy on the phone today as well and he sait it will be updated           08:12 PM, 30th Mar         
             sara                    Can i cancel my order and pick it up from dubai mall center point?           08:12 PM, 30th Mar                   fatma                   We will forward your number to the courier team           08:13 PM, 30th Mar                   fatma                   i'm sorry, but after placing order we can not change the delivery method           08:14 PM, 30th Mar                     sara                    You are the 3rd person telling me the same thing but no one has called me           08:14 PM, 30th Mar                   fatma                   and also the cancelation option is not available right now           08:14 PM, 30th Mar                     sara                    But can you cancel the order?           08:14 PM, 30th Mar                     sara                    What ?           08:14 PM, 30th Mar                     sara                    I mean awee           08:15 PM, 30th Mar                     sara                    Seriously?   
         08:15 PM, 30th Mar                     sara                    Now i wanted this for today i ahd to gift someone and i dont even know if ill get it.           08:15 PM, 30th Mar                     sara                    I asked this to be delivered i  dubai mall because there was no option for the area where i live.           08:16 PM, 30th Mar                     sara                    Because my office is there           08:17 PM, 30th Mar                   fatma                   Kindly allow us some time to do the needful           08:17 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           08:17 PM, 30th Mar                     sara                    Ive been waiting since Thursday           08:17 PM, 30th Mar                     sara                    To be delivered in the same building           08:18 PM, 30th Mar                   fatma                   The contact number was wring           08:18 PM, 30th
  Mar                     sara                    So my email address was there           08:18 PM, 30th Mar                   fatma                   that's why the order has not been delivered on time           08:18 PM, 30th Mar                     sara                    They could have come to the destination or emailed me           08:18 PM, 30th Mar                   fatma                   The courier team con not contact you on your email           08:19 PM, 30th Mar                     sara                    I have updated my number since yesterday and no one is calling           08:19 PM, 30th Mar                   fatma                   and now we will do our best to deliver the order ASAP           08:19 PM, 30th Mar                     sara                    But they can come to the destination or that also they cannot do?           08:19 PM, 30th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           08:20
  PM, 30th Mar                   fatma                   we will do our best to fix this ASAP           08:20 PM, 30th Mar                     sara                    Im listening to this since yesterday           08:20 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           08:20 PM, 30th Mar                     sara                    I want the order tomorrow please understand           08:20 PM, 30th Mar                     sara                    Tell me when i will get it           08:20 PM, 30th Mar                   fatma                   This is not mentioned here on my system           08:21 PM, 30th Mar                   fatma                   that's why i'm requesting you to allow us some time           08:21 PM, 30th Mar                     sara                    Kindly get me the exact info           08:21 PM, 30th Mar                     sara                    From your manager or anyone           08:21 PM, 30th 
 Mar                   fatma                   I really want to help you but first we need to update th contact number           08:21 PM, 30th Mar                     sara                    How much more time           08:22 PM, 30th Mar                   fatma                   and the courier team we will inform us           08:22 PM, 30th Mar                   fatma                   it takes from 1-2 days           08:22 PM, 30th Mar                     sara                    Come on guys still you will tell me this           08:22 PM, 30th Mar                   fatma                   do you want some on from my team to contact you on youe contact number 0543887979           08:23 PM, 30th Mar                     sara                    The size was not there that is why we ordered online           08:23 PM, 30th Mar                     sara                    Yes please           08:23 PM, 30th Mar                   fatma                   No problem one of my team will cont
 act you soon           08:23 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           08:23 PM, 30th Mar                     sara                    No           08:24 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:24 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2328127