Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 16:04:53 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9645188519 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:51 PM, 30th Mar                   fatma                   Hi Sara , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.       
     07:53 PM, 30th Mar                     sara                    Hi Fatima           07:53 PM, 30th Mar                     sara                    How are you?           07:53 PM, 30th Mar                     sara                    Fatma*           07:53 PM, 30th Mar                     sara                    I am not getting a certain answer about my order. Oder no. Is 9645188519           07:54 PM, 30th Mar                     sara                    I was expecting it on sunday and Tuesday is almost over.           07:55 PM, 30th Mar                   fatma                   I'm goog           07:55 PM, 30th Mar                   fatma                   Thank you for sharing the order number with me           07:56 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:56 PM, 30th Mar                   fatma                   is this your correct contact number ?           07:56 PM, 30th Mar       
               sara                    Yes but please quickly           07:57 PM, 30th Mar                   fatma                   +971543888797           07:58 PM, 30th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:59 PM, 30th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           08:00 PM, 30th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:02 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2328003