Subject: Ticket Assigned - Conversation with haifa fathelrahman abdallah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:48:23 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haifa fathelrahman abdallah haifa fathelrahman abdallah                    Bot:  Hi again! Bot:  Please enter your name Customer:  haifa fathelrahman abdallah Bot:  Hi Haifa Fathelrahman Abdallah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6288201788 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508766012            07:36 PM, 30th Mar                   fatma                   Hi Haifa, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:36 PM, 30th Mar                     haifa fathelrahman abdallah                    I returned something i did get my money back           07:38 PM, 30th Mar                   fatma                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم            07:39 PM, 30th Mar                   fatma                   Could you please share your order number so that I can assist you further?           07:39 PM, 30th Mar                     haifa fathelrahman abdallah                    6288201788           07:40 PM, 30th Mar                   fatma                   Thank you for sharing the order number with me           07:42 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:42 PM, 30th Mar                     haifa fathelrahman abdallah                    Ok           07:42 PM, 30th Mar                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:44 PM, 30th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:46 PM, 30th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:48 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327916