Subject: Ticket Assigned - Conversation with anjali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:41:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anjali anjali                    Bot:  Hi again! Bot:  Please enter your name Customer:  anjali Bot:  Hi Anjali ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busine
 ss days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:22 PM, 30th Mar                   fatma                   Hi Anjali, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:22 PM, 30th Mar                     anjali                             07:22 PM, 30th Mar                     anjali                             07:22 PM, 30th Mar                     an
 jali                    Could you please check this ?           07:23 PM, 30th Mar                     anjali                    What it means?           07:23 PM, 30th Mar                     anjali                    Order id also mentioned in that           07:23 PM, 30th Mar                     anjali                    And return items is already picked           07:24 PM, 30th Mar                     anjali                    Are you there?           07:25 PM, 30th Mar                   fatma                   Yes i'm checking the screenshots           07:25 PM, 30th Mar                     anjali                    Already that item is picked on last week           07:26 PM, 30th Mar                     anjali                    M           07:27 PM, 30th Mar                     anjali                    And yesterday I got this message is that cancel the return request           07:27 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes 
 to check your order details?           07:29 PM, 30th Mar                   fatma                   The refund for one item has been cancelled           07:30 PM, 30th Mar                   fatma                   don't worry, the refund will be processed within 1-2 days           07:31 PM, 30th Mar                   fatma                   and the rest of the items has been refunded           07:31 PM, 30th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           07:32 PM, 30th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:33 PM, 30th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           07:36 PM, 30th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch 
 with us in case of any unanswered query.           07:39 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327875