Subject: Ticket Assigned - Conversation with mustafa ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:25:02 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mustafa ali mustafa ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mustafa ali Bot:  Hi Mustafa Ali ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9645336643 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504169726            07:20 PM, 30th Mar                     mustafa ali                    Ok           07:20 PM, 30th Mar                   fatma                   Hi Mustafa, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:21 PM, 30th Mar                     mustafa ali                    Hi           07:21 PM, 30th Mar                     mustafa ali                    Thank you, we’ll notify you when your order  9645336643 for Joie Mirus Baby Stroller  -  G... +1more item(s) is ready for collection from Babyshop  Al WAHDAH.           07:21 PM, 30th Mar                     mustafa ali                    This is my click and collect order           07:21 PM, 30th Mar                     mustafa ali                    So far I didn’t get any notification to collect           07:21 PM, 30th Mar                     mustafa ali                    Order was done on 26th March           07:21 PM, 30th Mar                   fatma                   Thank you for sharing the order details with me           07:22 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:22 PM, 30th Mar                     mustafa ali                    I chose click n collect to get my order immiediate lulu           07:22 PM, 30th Mar                     mustafa ali                    On sure           07:22 PM, 30th Mar                     mustafa ali                    Ok sure           07:22 PM, 30th Mar                   fatma                   We see that you have placed your order on Mar 26, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:23 PM, 30th Mar                     mustafa ali                    Ok           07:24 PM, 30th Mar                     mustafa ali                    Thanks           07:24 PM, 30th Mar                     mustafa ali                    Appreciate ur support           07:24 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327791