Subject: Ticket Assigned - Conversation with harold
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:16:34 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harold harold                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harold Bot:  Hi Harold ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  51132593 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8244488275 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? 
 Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551132593            07:12 PM, 30th Mar                   fatma                   Hi Harold , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:14 PM, 30th Mar                     harold                             07:14 PM, 30th Mar                     harold                    is the item available?           07:14 PM, 30th Mar                   fatma                   I'm really sorry to inform you that this item is out of stock           07:15 PM, 30th Mar                     harold                    ok           07:15 PM, 30th Mar                   fatma                   that's why the warehouse has cancelled your order number  8244488275           07:15 PM, 30th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           07:15 PM, 30th Mar       
             fatma                   Is there anything else i can help you with?           07:15 PM, 30th Mar                     harold                    none           07:16 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:16 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327742