Subject: Ticket Assigned - Conversation with jonalyn villanueva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 13:48:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jonalyn villanueva jonalyn villanueva                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  jonalyn villanueva Bot:  Hi Jonalyn Villanueva ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550341139            05:21 PM, 30th Mar                   fatma                   Hi Jonalyn, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:22 PM, 30th Mar                     jonalyn villanueva                    Hello good evening, I already received my order but I want to return the one itemrn           05:23 PM, 30th Mar                     jonalyn villanueva                    I want to return the one item           05:23 PM, 30th Mar                   fatma                   the item is from max or centrepoint?           05:25 PM, 30th Mar                     jonalyn villanueva                    Max           05:26 PM, 30th Mar                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:29 PM, 30th Mar                     jonalyn villanueva                    How to return it?           05:29 PM, 30th Mar                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Kuwait. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Kuwait. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:32 PM, 30th Mar                     jonalyn villanueva                    I want to refund the item           05:33 PM, 30th Mar                   fatma                   you can return the items then you will get your refund           05:34 PM, 30th Mar                     jonalyn villanueva                    Solid Jog Pants with Pocket Detail and Drawstring Closure           05:34 PM, 30th Mar                     jonalyn villanueva                    Colour: black size:30           05:34 PM, 30th Mar                   fatma                   Could you please share your order number so that I can assist you further?           05:35 PM, 30th Mar                     jonalyn villanueva                    Ok I will return it and refund           05:35 PM, 30th Mar                   fatma                   Could you please share your order number so that I can assist you further?           05:36 PM, 30th Mar                     jonalyn villanueva                    Order number : 8246092181           05:36 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:39 PM, 30th Mar                   fatma                   only one item ?           05:40 PM, 30th Mar                     jonalyn villanueva                    Yes one item           05:40 PM, 30th Mar                   fatma                   We would like to inform you that we have created a new return request and the courier partner may take up to 3-5 business days to arrange the collection.           05:41 PM, 30th Mar                   fatma                   They will contact you on the following contact number when arranging the collection with you: +96550341139.           05:42 PM, 30th Mar                   fatma                   You can also tracking the return request on Aramex Land mark website using the tracking number RP0330210004557.           05:42 PM, 30th Mar                   fatma                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP0330210004557&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           05:43 PM, 30th Mar                   fatma                   Here is the link           05:43 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           05:43 PM, 30th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:43 PM, 30th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           05:46 PM, 30th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:47 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327205