Subject: Ticket Assigned - Conversation with john dannile guevarra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 13:43:39 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with john dannile guevarra john dannile guevarra                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  john dannile guevarra Bot:  Hi John Dannile Guevarra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6289567663 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:20 PM, 30th Mar                   fatma                   Hi John, Good evening, Thank you for 
 contacting us. My name is Fatma,i will be happy to help you.           05:20 PM, 30th Mar                     john dannile guevarra                    Hello           05:21 PM, 30th Mar                     john dannile guevarra                    Im having problem with the delivery, i prefer to cancel this order rather than dealing with the delivery guy           05:21 PM, 30th Mar                   fatma                   6289567663 is this is your order number ?           05:22 PM, 30th Mar                     john dannile guevarra                    Yes           05:23 PM, 30th Mar                     john dannile guevarra                    And?           05:24 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:24 PM, 30th Mar                     john dannile guevarra                    Sure           05:24 PM, 30th Mar                   fatma                   966544635311 is this your correct con
 tact number ?           05:26 PM, 30th Mar                   fatma                   i can see that the order on it's way to you           05:27 PM, 30th Mar                     john dannile guevarra                    Yes           05:27 PM, 30th Mar                   fatma                   and the delivery agent will contact you before the delivery today           05:27 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           05:27 PM, 30th Mar                     john dannile guevarra                    Yes, i already contacted the guy           05:27 PM, 30th Mar                   fatma                   so he will deliver the order today           05:31 PM, 30th Mar                   fatma                   and if he did not deliver it to you so kindly contact u again to assist you           05:31 PM, 30th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           
 05:32 PM, 30th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           05:35 PM, 30th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:39 PM, 30th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:41 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327182