Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 13:34:02 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0539305570            05:18 PM, 30th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:19 PM, 30th Mar                     hi                    Hello there           05:19 PM, 30th Mar                   fatma                   Hello Mohammed           05:19 PM, 30th Mar                   fatma                   Are you contact us regarding this order 6288938412?           05:20 PM, 30th Mar                     hi                    I have a return request but the aremx guy didn't come to pick up the items           05:20 PM, 30th Mar                     hi                    No           05:20 PM, 30th Mar                     hi                    order#6287294729           05:20 PM, 30th Mar                   fatma                   Okay, by the way the order i have shared with you is ready for pick up           05:20 PM, 30th Mar                   fatma                   Thank you for sharing your order ID with me           05:20 PM, 30th Mar                     hi                    Online order (click & collect)           05:20 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           05:21 PM, 30th Mar                     hi                    Yes, I know order is ready but I wanna make sure the previous order is returned           05:21 PM, 30th Mar                     hi                    Can I go to collect my 2nd order and return the 1st at the same store?           05:21 PM, 30th Mar                     hi                    Take your time!           05:21 PM, 30th Mar                   fatma                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection.           05:23 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           05:24 PM, 30th Mar                     hi                    He already called yesterday and he supposed to pick up the items yesterday but we agreed on today however he never called today           05:25 PM, 30th Mar                     hi                    Can I return the order by myself ?           05:26 PM, 30th Mar                     hi                    You still there?           05:27 PM, 30th Mar                   fatma                   Yes i'm here           05:29 PM, 30th Mar                   fatma                   sorry for late reply           05:29 PM, 30th Mar                   fatma                   yes you can return the items to the store           05:30 PM, 30th Mar                     hi                    without having an invoice?           05:30 PM, 30th Mar                     hi                    Can you provide me with the procedure to return an online order to the store please?           05:31 PM, 30th Mar                   fatma                   yes it's okay to return the online order without invoice           05:33 PM, 30th Mar                   fatma                   you need the order number only to return the items           05:33 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           05:33 PM, 30th Mar                     hi                    okay thanks           05:33 PM, 30th Mar                     hi                    nope           05:33 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:33 PM, 30th Mar                     hi                    bye           05:33 PM, 30th Mar                     hi                    you too           05:33 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2327128