Subject: Ticket Assigned - Conversation with salim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 11:14:24 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salim salim                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Salim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9646236977 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:04 PM, 30th Mar                   fatma                   Hi Salim, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:05 PM, 30th Mar                     salim                    Hi Fatma, I would like to know the status of my order with order number: 9646236977           03:05 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           03:07 PM, 30th Mar                     salim                    Sure           03:07 PM, 30th Mar                   fatma                   We see that you have placed your order on Mar 29, 2021 We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:11 PM, 30th Mar                     salim                    I have selected for home delivery           03:12 PM, 30th Mar                     salim                    Will that also take 4-5 days?           03:12 PM, 30th Mar                   fatma                   Oh sorry, my bad           03:12 PM, 30th Mar                   fatma                   It will be delivered only within 2-3 days           03:13 PM, 30th Mar                     salim                    Oh okay           03:13 PM, 30th Mar                   fatma                   I'm really sorry           03:13 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           03:13 PM, 30th Mar                     salim                    No worries           03:13 PM, 30th Mar                     salim                    Thank you very much for your help           03:13 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 30th Mar                     salim                    You too!           03:14 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2326245