Subject: Ticket Assigned - Conversation with angel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 11:12:01 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with angel angel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  angel Bot:  Hi Angel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9646523830 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971589446405            03:00 PM, 30th Mar                   fatma                   
 Hi Angel , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:01 PM, 30th Mar                     angel                    Hello, i placed an order for a pack of 2 eyes masks but only one arrived           03:01 PM, 30th Mar                   fatma                   9646523830 is this your order number ?           03:03 PM, 30th Mar                     angel                    Yes           03:04 PM, 30th Mar                   fatma                   it's a fresh order           03:04 PM, 30th Mar                   fatma                   and there's no masks in this order           03:04 PM, 30th Mar                     angel                    It an eyemask for sleep and glove spong           03:05 PM, 30th Mar                     angel                    Puckator Plush Feline Fine Cat Eye Mask- Pack Of 2           03:06 PM, 30th Mar                   fatma                   kindly provide me with the correct order number       
     03:07 PM, 30th Mar                     angel                    9646382170           03:08 PM, 30th Mar                   fatma                   Thank you for sharing the correct order Number withe me           03:10 PM, 30th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:10 PM, 30th Mar                     angel                    Ok           03:10 PM, 30th Mar                   fatma                   we request you to return this item           03:10 PM, 30th Mar                   fatma                   to get your full refund           03:10 PM, 30th Mar                     angel                    Ok. I will do that           03:11 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 30th Mar                     angel                    Thank you           03:11 PM, 30th Mar                  
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