Subject: Ticket Assigned - Conversation with abdul ghaffar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 10:53:12 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul ghaffar abdul ghaffar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul ghaffar Bot:  Hi Abdul Ghaffar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9645986884 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557040575            02:43 PM, 30th Mar                   fatma                   Hi ِAbdul Ghaffar, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:44 PM, 30th Mar                     abdul ghaffar                    hi           02:44 PM, 30th Mar                     abdul ghaffar                    can you check status of this pickup           02:45 PM, 30th Mar                     abdul ghaffar                    9645986884           02:45 PM, 30th Mar                   fatma                   Could you please allow me 2 minutes to check your order 9645986884 details?           02:45 PM, 30th Mar                     abdul ghaffar                    yes please           02:45 PM, 30th Mar                   fatma                   We see that you have placed your order on Mar 28, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:46 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           02:47 PM, 30th Mar                     abdul ghaffar                    There was mention 1-2 days. when i place order.           02:48 PM, 30th Mar                     abdul ghaffar                    why this will take too long           02:49 PM, 30th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           02:49 PM, 30th Mar                     abdul ghaffar                    There should mention appreximate time.           02:49 PM, 30th Mar                     abdul ghaffar                    as mention shoul be 2 days           02:49 PM, 30th Mar                   fatma                   This is the new time frame           02:50 PM, 30th Mar                   fatma                   maybe it has not been updated yet on the system           02:50 PM, 30th Mar                   fatma                   Is there anything else i can help you with?           02:51 PM, 30th Mar                     abdul ghaffar                    thanks           02:52 PM, 30th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2326113