Subject: Re: Refund approval 6267118665
From: Shakeeb Arsalan <[email-masked]>
To: Fatma Maher <[email-masked]>
Date: Sun, 28 Mar 2021 23:46:11 -0700 (MST)

Refunded, Please inform the customer and close the case 

From: "AbdulrahmanMoha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fatma Maher" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Youssef Amr" <[email-masked]> 
Sent: Monday, March 29, 2021 11:41:02 AM 
Subject: RE: Refund approval 6267118665 

Dear, 

This shipment was damaged due to a fire incident. 

CN has been issued for all shipments that got damaged in the incident. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, March 28, 2021 6:12 PM 
To: Abdulrahman Mohamad (SA) <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>; [email-masked] 
Subject: Re: Refund approval 6267118665 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Please advise where is the following Order 46404315941 
is it available with you ? 
If yes please arrange the delivery to the customer. 

Regards 
Shakeeb 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 28, 2021 3:08:14 PM 
Subject: Refund approval 6267118665 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2075976 

Order Date: Jan 24, 2021 

Order ID: 6267118665 

Tracking ID: 46404315941 

Total Price: SAR271.15 

Issue Description: The order was placed on ​ Jan 24, 2021 and the order has been shipped to aramex al oula branch and the customer went to that branch but he found the branch is totally destroyed because of huge fire. So now the customer neither receive his order nor his refund. 

Customer's history: Customer is with us since 9/12/19 and has 12 completed orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 

Fatma Maher