Subject: Ticket Assigned - Conversation with shahad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 15:11:22 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahad shahad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahad Bot:  Hi Shahad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508635225            07:01 PM, 28th Mar                   fatma                   Hi Shahad , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:04 PM, 28th Mar                     shahad                    Hello good afternoon           07:05 PM, 28th Mar                     shahad                    I received my order today and i have 2 damage items I would like to exchange them           07:06 PM, 28th Mar                     shahad                    For the same items           07:06 PM, 28th Mar                   fatma                   We sincerely apologise for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:07 PM, 28th Mar                     shahad                    Sure can get back to you in 1 hour because I don’t have the images now           07:09 PM, 28th Mar                   fatma                   it's okay           07:10 PM, 28th Mar                   fatma                   you can chat with us again           07:11 PM, 28th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:11 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2316904