Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 12:44:18 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6288387116 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  550853271            04:24 PM, 28th Mar                   fatma                   Hi, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:24 PM, 28th Mar                     hello                    hi iam faisal           04:25 PM, 28th Mar                     hello                    i orders 25 march some items. but still it’s processing           04:25 PM, 28th Mar                     hello                    hello are you there?           04:26 PM, 28th Mar                   fatma                   6288387116 is this your order ID?           04:27 PM, 28th Mar                     hello                    yes           04:27 PM, 28th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           04:29 PM, 28th Mar                   fatma                   We see that you have placed your order on Mar 25, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:36 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           04:36 PM, 28th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:39 PM, 28th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           04:41 PM, 28th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:43 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2315967