Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 12:41:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:18 PM, 28th Mar                   fatma                   Hi, 
 Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:18 PM, 28th Mar                     hi                    Hello ms fatma           04:19 PM, 28th Mar                     hi                    I have a problem           04:19 PM, 28th Mar                     hi                    I'm send you the screenshots please look into it           04:19 PM, 28th Mar                     hi                    The total amount is before pressing 96.65           04:20 PM, 28th Mar                   fatma                   sorry i was facing technical issue on chat           04:20 PM, 28th Mar                     hi                    After checking out the code is not applying           04:21 PM, 28th Mar                     hi                             04:21 PM, 28th Mar                     hi                    Before           04:21 PM, 28th Mar                     hi                             04:21 PM, 28th Mar                     hi 
                    After           04:21 PM, 28th Mar                     hi                    Please do the needful           04:22 PM, 28th Mar                     hi                    Hello anyone there?????           04:24 PM, 28th Mar                   fatma                   Yes i'm here           04:25 PM, 28th Mar                   fatma                   Could you please allow me 2 minutes to check           04:25 PM, 28th Mar                     hi                    Ok           04:25 PM, 28th Mar                     hi                    Waiting           04:28 PM, 28th Mar                   fatma                   The discount has been applied successfully           04:28 PM, 28th Mar                   fatma                   The total amount was 150           04:28 PM, 28th Mar                     hi                    Yes but after selecting delivery address processing tu pay then amount is showing 150           04:29 PM, 28th Mar                     hi             
        Should be 96.65 afternoon promo code           04:30 PM, 28th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:34 PM, 28th Mar                     hi                    So what to do now           04:35 PM, 28th Mar                   fatma                   we will create a voucher and will send it to you soon           04:35 PM, 28th Mar                   fatma                   we will share the detalis with you on your email  [email-masked]           04:35 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           04:35 PM, 28th Mar                     hi                    I need by Monday it's a birthday gift           04:36 PM, 28th Mar                   fatma                   this will late at least 2-5 days           04:37 PM, 28th Mar                     hi                    So if can do it by this Monday Wich is 29/03/2021 otherwise I don't n
 eed it           04:37 PM, 28th Mar                     hi                    Just provide me email to complain I can't wait           04:38 PM, 28th Mar                   fatma                   even if you placed order it will be delivered to you within 2-3 days           04:38 PM, 28th Mar                   fatma                   we don't have same day delivery           04:38 PM, 28th Mar                     hi                    I WILL PICK UP FROM STORE           04:39 PM, 28th Mar                   fatma                   email for max or centerpoint           04:39 PM, 28th Mar                   fatma                   Please note click and collect orders takes 4-5 days to be delivered to the store           04:39 PM, 28th Mar                     hi                    MAX were I can rise a complain           04:39 PM, 28th Mar                   fatma                   [email-masked]           04:40 PM, 28th Mar                     hi                    Cna you check
  the screenshots 1to 2days as they mention           04:40 PM, 28th Mar                     hi                    This is extremely bad service thank for your help Ms. Fatma appreciate your help           04:41 PM, 28th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:41 PM, 28th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 PM, 28th Mar                     hi                    I will come in other way           04:41 PM, 28th Mar                     hi                    Thanks           04:41 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2315948