Subject: Ticket Assigned - Conversation with fathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 12:15:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9645512015 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588896954            04:00 PM, 28th Mar                     fathima  
                   Ok           04:01 PM, 28th Mar                   fatma                   Hi Fathima, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:03 PM, 28th Mar                   fatma                   i can see that you are contacting us to know the status of the order ID: 9645512015           04:04 PM, 28th Mar                   fatma                   I can see that the order on it's way to you           04:06 PM, 28th Mar                   fatma                   and the delivery agent will call you on your contact number : +971588896954           04:06 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           04:06 PM, 28th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:07 PM, 28th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm
  if you are still connected?           04:10 PM, 28th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:12 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2315800