Subject: Ticket Assigned - Conversation with amreena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 12:00:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amreena amreena                    Bot:  Hi again! Bot:  Please enter your name Customer:  amreena Bot:  Hi Amreena ,what do you need help with? Customer:  /startOver Bot:  Hi Amreena ,what do you need help with? Customer:  /startOver Bot:  Hi Amreena ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4
 -7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565553236            03:49 PM, 28th Mar                   fatma                   Hi Amreena, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:49 PM, 28th Mar                     amreen
 a                    actually i had ordered online n centerpoint had cancelled my order.. dey sent me a msg saying that ypur order is cancelled due to reasons beyond our control.           03:50 PM, 28th Mar                     amreena                    its been more than 15 days i did not get my refund also           03:51 PM, 28th Mar                   fatma                   Could you please share your order number so that I can assist you further?           03:51 PM, 28th Mar                     amreena                    ok           03:51 PM, 28th Mar                     amreena                    8241041492           03:52 PM, 28th Mar                     amreena                    i wanted that dress vy did they cancel it?           03:52 PM, 28th Mar                   fatma                   Thank you for sharing the order number with me           03:52 PM, 28th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?  
          03:52 PM, 28th Mar                     amreena                    yeah sure           03:53 PM, 28th Mar                   fatma                   We would like to inform you that we have processed the refund of amount  (KWD1.45) on (3/11/21) and the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           03:53 PM, 28th Mar                     amreena                    but its more dan 14 days now           03:54 PM, 28th Mar                     amreena                    its 28 today           03:54 PM, 28th Mar                     amreena                    so from march 3 its 15 days already           03:55 PM, 28th Mar                   fatma                   so kindly contact your bank and share with us the bank details           03:55 PM, 28th Mar                     amreena                    vy they had cancelled my order           03:56 PM, 28th Mar                     amreena                    the dress
  was der online dats vy i had ordered it n later d nxt day got dis msg           03:56 PM, 28th Mar                   fatma                   the order has been cancelled because the item is out of stock           03:59 PM, 28th Mar                   fatma                   and the refund has been processed as i told           03:59 PM, 28th Mar                     amreena                    we cant go to d bank.. does it get delay sometime           03:59 PM, 28th Mar                   fatma                   so kindly contact the bank and share with us the bank details from 3/11/21 till today's date           03:59 PM, 28th Mar                   fatma                   so we will be able to assist you           03:59 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           04:00 PM, 28th Mar                     amreena                    ok           04:00 PM, 28th Mar                     amreena                    no thank u    
        04:00 PM, 28th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2315704