Subject: Ticket Assigned - Conversation with sam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 11:51:27 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sam sam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sam Bot:  Hi Sam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544003553            03:27 PM, 28th Mar                     sam                    Thanks           03:27 PM, 28th Mar                   fatma                   Hi Sam, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:28 PM, 28th Mar                     sam                    Hi           03:28 PM, 28th Mar                     sam                    Thanks           03:28 PM, 28th Mar                   fatma                   I can see that you are contacting us to return some items           03:28 PM, 28th Mar                     sam                    Yes I have a faulty item           03:28 PM, 28th Mar                     sam                    I would like a replacement           03:28 PM, 28th Mar                   fatma                   sorry we don't have exchange option           03:29 PM, 28th Mar                   fatma                   Could you please share your order number so that I can assist you further?           03:29 PM, 28th Mar                     sam                    Sure           03:29 PM, 28th Mar                     sam                    9629631844           03:30 PM, 28th Mar                   fatma                   and kindly share with me snapshot of the wrong item that you have received           03:30 PM, 28th Mar                     sam                    The item was correct, but is faulty           03:30 PM, 28th Mar                     sam                    Therefore cannot be used           03:30 PM, 28th Mar                   fatma                   thank you for sharing the order number with me           03:30 PM, 28th Mar                   fatma                   damaged item?           03:31 PM, 28th Mar                     sam                    Yes           03:31 PM, 28th Mar                     sam                    It’s a steriliser           03:31 PM, 28th Mar                     sam                    Which rusted after the first use, and does not clean baby bottle properly           03:31 PM, 28th Mar                   fatma                   share with me a picture of the item and the name if the item so i will be able to assist you           03:31 PM, 28th Mar                     sam                             03:33 PM, 28th Mar                     sam                    Tommee Tippee bottle steriliser           03:33 PM, 28th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           03:33 PM, 28th Mar                     sam                    Sure           03:33 PM, 28th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           03:35 PM, 28th Mar                   fatma                   you can return this item to get your full refund           03:35 PM, 28th Mar                     sam                    Ok, how do I do this please? Also, do you still stock this item? As I will need a new steriliser           03:36 PM, 28th Mar                   fatma                   we can create a return request           03:38 PM, 28th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:40 PM, 28th Mar                     sam                    Hi           03:41 PM, 28th Mar                     sam                    I asked how I return the item           03:41 PM, 28th Mar                     sam                    I asked how to refund the item           03:41 PM, 28th Mar                     sam                    And If you still stocked the item ?           03:42 PM, 28th Mar                   fatma                   In the meantime, an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.babyshopstores           03:42 PM, 28th Mar                     sam                    It is outside of the 14 days           03:43 PM, 28th Mar                     sam                    As you will see from           03:43 PM, 28th Mar                     sam                    My order number           03:43 PM, 28th Mar                     sam                    The item was purchased in January           03:44 PM, 28th Mar                     sam                    As I told you I had a baby 6 days ago           03:44 PM, 28th Mar                     sam                    Therefore purchasing items in advance is essential           03:44 PM, 28th Mar                     sam                    You can see from the image which I have sent that the product is rusting           03:44 PM, 28th Mar                     sam                    Which should not happen within the first week           03:45 PM, 28th Mar                   fatma                   i can raise a return request from my side           03:46 PM, 28th Mar                     sam                    Yes please           03:46 PM, 28th Mar                   fatma                   wait for one minute           03:46 PM, 28th Mar                     sam                    How long will this take to finalise please?           03:47 PM, 28th Mar                     sam                    As I mentioned I have a newborn baby, and no way to clean the bottles           03:47 PM, 28th Mar                     sam                    Therefore a prompt resolution is needed           03:47 PM, 28th Mar                     sam                    I have just received the text message. Thank you           03:48 PM, 28th Mar                     sam                    How long after the steriliser is collected should I expect a refund?           03:48 PM, 28th Mar                   fatma                   We would like to inform you that we have created a new return request  and the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971544003553.           03:49 PM, 28th Mar                     sam                    Thank you for the update. How long will it take for the money to be refunded to my account?           03:49 PM, 28th Mar                   fatma                   after you return the items the refund will be processed within 7-14 days           03:50 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           03:50 PM, 28th Mar                     sam                    Great, thank you for your assistance           03:51 PM, 28th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 28th Mar                     sam                    No, that’s everything, thank you           03:51 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2315645