Subject: Ticket Assigned - Conversation with camille
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 08:17:52 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with camille camille                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Camille ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9640081862 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:04 PM, 28th Mar                     camille                    Good day           12:04 PM, 28th Mar                   fatma                   Hi Camille, Good Afternoon,, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:05 PM, 28th Mar                     camille                    Good day Fatma           12:05 PM, 28th Mar                     camille                    I was o line now with an agent to check the progress of my order placed on the 6 March           12:05 PM, 28th Mar                     camille                    It then said query resolved but I have bot had any feedback           12:06 PM, 28th Mar                     camille                    9640081862           12:06 PM, 28th Mar                   fatma                   Thank you for sharing your order number with me           12:06 PM, 28th Mar                     camille                    I’ve tried several times to get some feedback regarding this order as I was told it would be delivered the following day enters 5-8 days           12:06 PM, 28th Mar                   fatma                   Let me check this issue           12:06 PM, 28th Mar                     camille                    It has now been 3 weeks           12:07 PM, 28th Mar                     camille                    Thank you much appreciated           12:07 PM, 28th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you           12:10 PM, 28th Mar                   fatma                   i have checked and i can see that Ahmed escalated this issue, but he did not get any response from the concern team           12:10 PM, 28th Mar                   fatma                   so we need to escalate once more to know the problem that they are facing to fix it ASAP           12:11 PM, 28th Mar                     camille                    So would my bear option to be to cancel this order and hope I get a refund soon           12:11 PM, 28th Mar                     camille                    Alright please escalate Ans I will follow up tomorrow           12:11 PM, 28th Mar                   fatma                   okay, we will do our best to fix this issue ASAP           12:13 PM, 28th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:15 PM, 28th Mar                   fatma                   Hi Camille, I have not received a response from you yet, please confirm if you are still connected?           12:16 PM, 28th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:17 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314268