Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 08:17:25 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additiona
 l 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506788904            11:58 AM, 28th Mar                   fatma                   Hi, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:00 PM, 28th Mar                     hi                    Hi           12:00 PM, 28th Mar                     hi                    I just wanted to follow up on the refund of two items that I've returned long time ago        
    12:01 PM, 28th Mar                     hi                    I didn't receive any off the refunds           12:01 PM, 28th Mar                   fatma                   Could you please share your order number so that I can assist you further?           12:01 PM, 28th Mar                     hi                    I have to go back           12:02 PM, 28th Mar                   fatma                   it's okay           12:02 PM, 28th Mar                   fatma                   the chat will not bee closed           12:02 PM, 28th Mar                     hi                    Will you be connected if you went back in the app           12:02 PM, 28th Mar                   fatma                   yes don't worry           12:02 PM, 28th Mar                     hi                    Ok 1 min           12:02 PM, 28th Mar                   fatma                   Take your time           12:02 PM, 28th Mar                   fatma                   9639457227 is this is your order nu
 mber           12:04 PM, 28th Mar                   fatma                   is this your order number?*           12:05 PM, 28th Mar                     hi                    9639457227           12:05 PM, 28th Mar                     hi                    This is the second one           12:05 PM, 28th Mar                     hi                    The first one is not shown           12:05 PM, 28th Mar                     hi                    Addidas shoe           12:06 PM, 28th Mar                   fatma                   We would like to inform you that refund amount of AED176.00 has been processed from our end on 3/15/21 regarding order 9639457227. The amount you paid online will be refunded back to your original payment method within 2 - 15 working days. Regarding order 9634361279 refund AED163.00 was processed on 26/02/21. We request to you please check with your bank once and let us know.           12:06 PM, 28th Mar                     hi                    9634361279    
        12:06 PM, 28th Mar                     hi                    This is the first one           12:06 PM, 28th Mar                   fatma                   9639457227 For this order the refund has been processed from our side on 15 March           12:08 PM, 28th Mar                   fatma                   so we request you to check with your bank           12:08 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           12:08 PM, 28th Mar                     hi                    Its not mentioned in the bank statement           12:08 PM, 28th Mar                     hi                    And what about the first on 9634361279           12:09 PM, 28th Mar                   fatma                   so kindly provide us with the bank statement from 15 march till today's date           12:09 PM, 28th Mar                     hi                    The app is not allowing screenshots           12:11 PM, 28th Mar                     h
 i                    Meanwhile please check 9634361279           12:12 PM, 28th Mar                   fatma                   you can end it to our email [email-masked]           12:13 PM, 28th Mar                     hi                    I'll check with the bank by phone           12:13 PM, 28th Mar                     hi                    9634361279 ?           12:13 PM, 28th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           12:13 PM, 28th Mar                   fatma                   Sorry we need bank statement form the back to share it with our finance team           12:13 PM, 28th Mar                   fatma                   We would like to inform you that we have processed the refund of amount (AED163.00) on (2/26/21) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:14 PM, 28th Mar                   fatma               
     Is there anything else i can help you with?           12:15 PM, 28th Mar                     hi                    Ok I'll check with the bank by phone           12:16 PM, 28th Mar                   fatma                   Sorry we need bank statement form the back to share it with our finance team           12:16 PM, 28th Mar                   fatma                   Is there anything else i can help you with?           12:16 PM, 28th Mar                     hi                    Thanks           12:17 PM, 28th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314267