Subject: Ticket Assigned - escal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 09:52:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escal noora                    Bot:  Hi again! Bot:  Please enter your name Customer:  noora Bot:  Hi Noora ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 PM, 27th Mar                   fatma                   Hi Noora, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:48 PM, 27th Mar                     noora                    Hello dear           01:49 PM, 27th Mar                     noora                    I have a return shipment and nobody came to collect it yet since saturday           01:49 PM, 27th Mar                     noora                    Hi Noora Murad, thank you for getting in touch with us. Here’s how your return 1000670773 for order 7443544588 will work.           01:50 PM, 27th Mar                   fatma                   We sincerely apologise for any inconvenience           01:50 PM, 27th Mar                   fatma                   Thank you for sharing the order details with me           01:50 PM, 27th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           01:50 PM, 27th Mar                     noora                    Ok           01:50 PM, 27th Mar                   fatma                   Please be assured as we will escalate this issue to our concerned team and they will closely working on this to fix it for you.             01:51 PM, 27th Mar                     noora                    Please do your best           01:52 PM, 27th Mar                     noora                    Thanks           01:52 PM, 27th Mar                   fatma                   sure , It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2309901