Subject: Ticket Assigned - Conversation with dana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 16:22:31 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dana dana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dana Bot:  Hi Dana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8245229378 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  096555145472            08:15 PM, 26th Mar                   fatma                   Hi Dana, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:17 PM, 26th Mar                     dana                    Hi , I’ve ordered things last night to pick it up, and I payed through K-NET but my order was not processed successfully. I need to know what to do? I didn’t receive my money back.           08:18 PM, 26th Mar                   fatma                   8245229378 is this the order number?           08:18 PM, 26th Mar                     dana                    Yes           08:19 PM, 26th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           08:20 PM, 26th Mar                   fatma                   We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (8245228350 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8245229378).           08:20 PM, 26th Mar                     dana                    Sure           08:20 PM, 26th Mar                     dana                             08:20 PM, 26th Mar                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           08:21 PM, 26th Mar                   fatma                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           08:21 PM, 26th Mar                     dana                    Okay thank you Fatma           08:21 PM, 26th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:22 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2307555