Subject: Ticket Assigned - Conversation with sarita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 16:20:10 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarita sarita                    Bot:  Hi again! Bot:  Please enter your name Customer:  sarita Bot:  Hi Sarita ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6282874131 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966583708555            08:07 PM, 26th Mar                     sarita                    Ok           08:08 PM, 26th Mar                   fatma                   Hi Sarita, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:08 PM, 26th Mar                     sarita                    Hello           08:09 PM, 26th Mar                   fatma                   I can see that you are contacting us to know the status of the order ID: 6282874131           08:09 PM, 26th Mar                     sarita                    6282874131Is my order number and I want to return few items from my order           08:09 PM, 26th Mar                     sarita                    order was delivered on 15th march to us           08:10 PM, 26th Mar                   fatma                   In the meantime, an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (babyshopstores)  across  KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshopstores) store in KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.babyshopstores           08:10 PM, 26th Mar                     sarita                    I would like if the pick up is scheduled to return the items           08:11 PM, 26th Mar                   fatma                   you can create a return request           08:11 PM, 26th Mar                   fatma                   and if you are not able to create it i can           08:11 PM, 26th Mar                     sarita                    I am not able to make it but i can try once more through the app and if i can’t then will get back to you again           08:12 PM, 26th Mar                   fatma                   just tell me the items that you can to return           08:12 PM, 26th Mar                   fatma                   sorry           08:12 PM, 26th Mar                   fatma                   want*           08:12 PM, 26th Mar                     sarita                    Ok one min           08:13 PM, 26th Mar                   fatma                   take your time           08:13 PM, 26th Mar                     sarita                             08:14 PM, 26th Mar                     sarita                             08:14 PM, 26th Mar                   fatma                   Thank you for sharing the items with me           08:15 PM, 26th Mar                     sarita                    These ard two items I would like to return           08:15 PM, 26th Mar                   fatma                   allow me two minutes to create a return request           08:15 PM, 26th Mar                     sarita                    Sure           08:16 PM, 26th Mar                   fatma                   We would like to inform you that we have created a return request and the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +966583708555.           08:18 PM, 26th Mar                   fatma                   You can also tracking the return request on Aramex https://www.aramex.com/using the tracking number 46418850376.           08:18 PM, 26th Mar                     sarita                    Ok thank you           08:19 PM, 26th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:19 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2307551