Subject: Ticket Assigned - Conversation with reham alzalek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 15:51:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reham alzalek reham alzalek                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reham alzalek Bot:  Hi Reham Alzalek ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - c
 ard issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544412263            07:41 PM, 26th Mar                   fatma                   Hi Reham , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:41 PM, 26th Mar                     reham alzalek                    Hello Fatma           07:42 PM, 26th Mar                     reham alzalek                    i need please to cance
 l my latest order           07:42 PM, 26th Mar                   fatma                   Could you please share your order number so that I can assist you further?           07:43 PM, 26th Mar                     reham alzalek                    9641546083           07:43 PM, 26th Mar                   fatma                   Thank you for sharing the order number with me           07:43 PM, 26th Mar                     reham alzalek                    you are welcome           07:45 PM, 26th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           07:45 PM, 26th Mar                     reham alzalek                    yes, sure           07:45 PM, 26th Mar                   fatma                   i'm really sorry but i can not cancel this order           07:46 PM, 26th Mar                   fatma                   i can see that the order is ready for pickup           07:46 PM, 26th Mar                   fatma        
            and within 14 days of  the delivery the order will be cancelled automatically           07:47 PM, 26th Mar                     reham alzalek                    what shall i do in order to cancel the order           07:47 PM, 26th Mar                   fatma                   you can do nothing the order will be cancelled automatically if you did not pick it up           07:49 PM, 26th Mar                     reham alzalek                    ok good and when is the money will return to the card           07:49 PM, 26th Mar                   fatma                   after the cancellation the amount you have paid will be refunded back to your card within 7-14 days           07:51 PM, 26th Mar                     reham alzalek                    ok great, thanks alot           07:51 PM, 26th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 26th Mar                     reha
 m alzalek                    you too thank you           07:51 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2307451