Subject: Ticket Assigned - Conversation with lama alzoebie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 09:07:05 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lama alzoebie lama alzoebie                    Bot:  Hi again! Bot:  Please enter your name Customer:  lama alzoebie Bot:  Hi Lama Alzoebie ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:53 PM, 26th Mar                   fatma                   Hi Lama, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:53 PM, 26th Mar                     lama alzoebie                    Hello           12:54 PM, 26th Mar                     lama alzoebie                    Thank you           12:54 PM, 26th Mar                     lama alzoebie                    Yesterday I received my online order           12:54 PM, 26th Mar                     lama alzoebie                    However I am missing the pants           12:54 PM, 26th Mar                     lama alzoebie                    For the pink panther set           12:54 PM, 26th Mar                     lama alzoebie                    Only the shirt came without the pants           12:54 PM, 26th Mar                     lama alzoebie                             12:54 PM, 26th Mar                     lama alzoebie                    ??           12:56 PM, 26th Mar                   fatma                   we are really sorry to know this           12:57 PM, 26th Mar                   fatma                   In the meantime, an exchange is not available at www.splashfashions.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashions) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:57 PM, 26th Mar                     lama alzoebie                    If i return it           12:58 PM, 26th Mar                     lama alzoebie                    Will i get a full refund?           12:58 PM, 26th Mar                     lama alzoebie                    Because pants are missing           12:58 PM, 26th Mar                     lama alzoebie                    Will they be aware its from them           12:59 PM, 26th Mar                   fatma                   yes full refund after returning the item           12:59 PM, 26th Mar                   fatma                   i can create a return request           12:59 PM, 26th Mar                     lama alzoebie                    Okay           12:59 PM, 26th Mar                     lama alzoebie                    Thank you           12:59 PM, 26th Mar                   fatma                   just share with me the order number and the item nae           12:59 PM, 26th Mar                   fatma                   name*           12:59 PM, 26th Mar                     lama alzoebie                    order number is 9644747084           01:00 PM, 26th Mar                     lama alzoebie                    Item name is pink panther long sleeves tshirt and pant jog set           01:01 PM, 26th Mar                     lama alzoebie                    Thank you           01:01 PM, 26th Mar                   fatma                   Thank you for the details           01:01 PM, 26th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           01:01 PM, 26th Mar                     lama alzoebie                    Sure           01:02 PM, 26th Mar                   fatma                   Sustainable Textured Round Neck T-shirt with Plain Shorts           01:02 PM, 26th Mar                   fatma                   This is the item, right?           01:02 PM, 26th Mar                     lama alzoebie                    No thats not the item           01:02 PM, 26th Mar                     lama alzoebie                    Its the pink panther set           01:02 PM, 26th Mar                     lama alzoebie                    Long sleeves t-shirt and pants           01:03 PM, 26th Mar                   fatma                   Pink Panther Print Long Sleeves T-shirt and Jog Pants Set           01:04 PM, 26th Mar                     lama alzoebie                    Correct           01:04 PM, 26th Mar                   fatma                   Okay one minute please           01:04 PM, 26th Mar                     lama alzoebie                    Ok           01:04 PM, 26th Mar                   fatma                   We would like to inform you that we have created a return request the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971543455440.           01:05 PM, 26th Mar                     lama alzoebie                    Perfect           01:06 PM, 26th Mar                     lama alzoebie                    Thank you           01:06 PM, 26th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:06 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305946