Subject: Ticket Assigned - Conversation with neha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 08:45:24 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha neha                    Customer:  I didnt got my refund yet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Neha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund wi
 ll depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:41 PM, 26th Mar                   fatma                   Hi Neha, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:41 PM, 26th Mar                     neha                    I didnt got my refunds yet           12:42 PM, 26th Mar                     neha                    9643315022           12:42 PM, 26th Mar                     neha                    ???      
      12:43 PM, 26th Mar                   fatma                   We would like to inform you that we have processed the refund of amount (AED22.50) on (3/24/21) and the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           12:43 PM, 26th Mar                   fatma                   Is there anything else i can help you with?           12:43 PM, 26th Mar                     neha                    14days why           12:43 PM, 26th Mar                     neha                    Dont send to bank account send babyshop credit           12:44 PM, 26th Mar                   fatma                   7- 14 days depends on your bank           12:44 PM, 26th Mar                   fatma                   I'm really sorry but the refund has been processed           12:44 PM, 26th Mar                   fatma                   and on it's way to you           12:44 PM, 26th Mar                   fatma                   We sincerely 
 apologise for any inconvenience you have faced.           12:44 PM, 26th Mar                   fatma                   Is there anything else i can help you with?           12:44 PM, 26th Mar                     neha                    No           12:45 PM, 26th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:45 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305891