Subject: Ticket Assigned - Conversation with murad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 08:37:33 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with murad murad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  murad Bot:  Hi Murad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6286950768 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581829604            12:30 PM, 26th Mar                   fatma                   Hi Murad, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:30 PM, 26th Mar                   fatma                   We see that you have placed your order on Mar 22, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:32 PM, 26th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?.           12:33 PM, 26th Mar                   fatma                   Hi Murad, I have not received a response from you yet, please confirm if you are still connected?           12:35 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305870