Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 08:05:16 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User neha                    Bot:  Hi again! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 
 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:51 AM, 26th Mar                     neha                    I havent got my refund yet           11:51 AM, 26th Mar                     neha                    Can you please do it urgently please           11:52 AM, 26th Mar                     neha                    9643315022           11:52 AM, 26th Mar                   fatma                   Hi Neha, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           11:54 AM, 26th Mar                   fatma           
         We would like to inform you that we have processed the refund of amount (AED22.50) on ( 3/24/21) and the amount you paid online will be refunded back to your original payment method within 7 - 14 working days.           11:56 AM, 26th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           11:58 AM, 26th Mar                   fatma                   Hi Neha, I have not received a response from you yet, please confirm if you are still connected?           12:00 PM, 26th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:02 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2305795