Subject: Ticket Assigned - Conversation with sanjay ozarde
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 16:39:36 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sanjay ozarde sanjay ozarde                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sanjay ozarde Bot:  Hi Sanjay Ozarde ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507788605            08:23 PM, 25th Mar                     sanjay ozarde                    Okay           08:23 PM, 25th Mar                     sanjay ozarde                    Size is wrong           08:24 PM, 25th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:24 PM, 25th Mar                   fatma                   In the meantime, an exchange is not available at www.splashfashions.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splashfashions) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:24 PM, 25th Mar                     sanjay ozarde                    I just collected my online parcel.           08:24 PM, 25th Mar                     sanjay ozarde                    But I need L size instead of XL           08:25 PM, 25th Mar                   fatma                   In the meantime, an exchange is not available           08:25 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           08:27 PM, 25th Mar                     sanjay ozarde                    Where to return the parcel           08:27 PM, 25th Mar                     sanjay ozarde                    Are you there           08:28 PM, 25th Mar                     sanjay ozarde                    Any contact number to talk           08:28 PM, 25th Mar                   fatma                   to the nearest store tp you           08:28 PM, 25th Mar                     sanjay ozarde                    Can I have number to talk           08:29 PM, 25th Mar                     sanjay ozarde                    Can give it to the location from where I collected           08:29 PM, 25th Mar                   fatma                   yes it's fine           08:31 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?.           08:33 PM, 25th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           08:35 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:36 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2304258