Subject: Ticket Assigned - esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 16:08:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  esc hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642943034 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506897369            08:01 PM, 25th Mar                   fatma                   Hi, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:01 PM, 25th Mar                     hi                    ok. i ordered 4 items . today i received 2 . i want to know when i will receive the rest.           08:02 PM, 25th Mar                   fatma                   is this your order number 9642943034           08:03 PM, 25th Mar                     hi                    yes           08:03 PM, 25th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           08:04 PM, 25th Mar                     hi                    ok           08:04 PM, 25th Mar                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:06 PM, 25th Mar                     hi                    ok           08:06 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           08:07 PM, 25th Mar                     hi                    no... only this.           08:07 PM, 25th Mar                     hi                    hope to hear from you soon           08:08 PM, 25th Mar                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:08 PM, 25th Mar                     hi                    thanks ...wish u the same           08:08 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2304122