Subject: Ticket Assigned - Conversation with ameera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 14:42:00 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameera ameera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ameera Bot:  Hi Ameera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9645166004 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526990663            06:22 PM, 25th Mar                   fatma                   Hi Ameera, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:22 PM, 25th Mar                     ameera                    Hi           06:22 PM, 25th Mar                     ameera                    I places an order before sometime using tabby           06:23 PM, 25th Mar                     ameera                    But there was an error so i cancelled and placed another order           06:24 PM, 25th Mar                     ameera                    But now in my order history it shows 2 same orders placed           06:24 PM, 25th Mar                   fatma                   Could you please share your order number so that I can assist you further?           06:25 PM, 25th Mar                     ameera                             06:25 PM, 25th Mar                     ameera                             06:25 PM, 25th Mar                     ameera                    For one order i received order confirmation           06:26 PM, 25th Mar                     ameera                    And for the other i received that in one hour it will be processed           06:27 PM, 25th Mar                     ameera                    So what do i do now??           06:27 PM, 25th Mar                   fatma                   Could you please allow me 2 minutes to check your order details?           06:28 PM, 25th Mar                     ameera                    Yes           06:28 PM, 25th Mar                     ameera                    The 2 order numbers are 9645159783 and 9645166004           06:29 PM, 25th Mar                   fatma                   We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (9645166004) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9645159783).           06:30 PM, 25th Mar                     ameera                             06:31 PM, 25th Mar                     ameera                    Yes i just received this msg           06:31 PM, 25th Mar                     ameera                    So the problem is solved i guess           06:32 PM, 25th Mar                   fatma                   غثس           06:34 PM, 25th Mar                   fatma                   yes           06:34 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           06:34 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:37 PM, 25th Mar                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:38 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2303745