Subject: Ticket Assigned - Conversation with ghazal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 12:52:31 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghazal ghazal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghazal Bot:  Hi Ghazal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6286696456 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966530780            04:40 PM, 25th Mar                   fatma                   
 Hi Ghazal, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:41 PM, 25th Mar                     ghazal                    The delivery guy asked for the location yesterday morning  but he came in the evening at 5 when i was not home           04:41 PM, 25th Mar                     ghazal                    I asked him to come today at 3pm. He said ok. But today he didnot come when i adked him ..he said he will not come.           04:42 PM, 25th Mar                   fatma                   don't worry another delivery agent will deliver the order           04:43 PM, 25th Mar                   fatma                   and they will contact you before delivery           04:43 PM, 25th Mar                     ghazal                             04:43 PM, 25th Mar                     ghazal                    Ok           04:43 PM, 25th Mar                     ghazal                    Thanks           04:44 PM, 25th Mar              
        ghazal                    I will be going out at 4 so lets see if anybody contacts me in 15min           04:44 PM, 25th Mar                     ghazal                    I qouls appreciate it if you could let the courier know that he can deliver on Saturday between 10-3 p. M .i will be home l           04:45 PM, 25th Mar                   fatma                   We sincerely apologise for any inconvenience caused to you.           04:46 PM, 25th Mar                   fatma                   and we will do our best to deliver the order ASAP           04:46 PM, 25th Mar                   fatma                   Is there anything else i can help you with?           04:46 PM, 25th Mar                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:48 PM, 25th Mar                   fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           04:50 PM, 25th Mar  
                  fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:51 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2302400